Shipping policy

This Shipping Policy outlines how orders are processed, shipped, and delivered by Twilight
Flame.
By placing an order, you agree to the terms below.

Order Processing :

Orders are processed within a reasonable timeframe after purchase.
Processing times may vary depending on:
• Order volume
• Product availability
• Operational capacity
• Launch periods or promotions
Orders are not processed on weekends or public holidays unless otherwise stated.
Processing begins once payment has been successfully received.

Shipping & Delivery :

Once an order has been processed, it will be dispatched using a third-party shipping provider.
Delivery timeframes are estimates only and are not guaranteed.
Delivery times may vary depending on:
• Delivery location
• Shipping carrier
• External factors outside of our control
You will receive tracking information once your order has been dispatched.

Tracking Responsibility :

Once tracking has been provided, it is your responsibility to:
• Monitor shipment progress
• Ensure availability to receive the order
• Follow any instructions provided by the shipping carrier
Twilight Flame is not responsible for missed deliveries due to customer unavailability.

Shipping Address Accuracy :

Customers are responsible for providing accurate and complete shipping details at checkout.
Twilight Flame is not responsible for:
• Orders delivered to incorrect addresses provided by the customer
• Delays or losses caused by incorrect information
Changes to shipping details are not guaranteed once an order has been processed.

Delays :

Shipping delays may occur due to factors outside of our control, including but not limited to:
• Carrier delays
• Weather conditions
• Logistics disruptions
• Customs processing (for international orders)
Twilight Flame is not liable for delays caused by third-party carriers or external factors.

Lost or Missing Orders :

If your order appears lost or significantly delayed:
• Contact us with your order number
• We will assist in initiating an investigation with the shipping provider
Final outcomes are subject to the carrier’s investigation process.

Lost or Missing Orders :

Damaged Items :

If your order arrives damaged:
• You must contact us within 48 hours of delivery
• Provide clear photo or video evidence
We will assess the issue and determine an appropriate resolution.
Failure to report damage within this timeframe may limit available resolutions.

Returned / Undelivered Orders :

If an order is returned due to:
• Incorrect address
• Failure to collect
• Refusal of delivery
You may be responsible for:
• Return shipping costs
• Reshipping fees
Original shipping costs are non-refundable.

International Shipping :

For international orders:
• You are responsible for any customs duties, taxes, or import fees
• Delivery times may be affected by customs processing
Twilight Flame has no control over these charges or delays.

Transfer of Responsibility :

Once an order has been dispatched, responsibility transfers to the shipping provider.
Twilight Flame will assist where possible, but cannot guarantee delivery timelines or
outcomes once the shipment is in transit.

Final Statement :

We aim to deliver all orders efficiently and reliably, however shipping involves third-party
services and external factors beyond our control.
By placing an order, you acknowledge and accept these conditions.