Privacy Policy
Twilight Flame respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.
Information We Collect
We may collect the following types of information:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• Device and browsing data (via cookies and analytics tools)
Payment details are processed securely by third-party payment providers and are not stored by us.
How We Use Your Information
Your information may be used to:
• Process and fulfil orders
• Provide order updates and customer support
• Respond to enquiries
• Improve website performance and user experience
• Detect and prevent fraud or misuse
• Send marketing communications (only if you opt in)
Sharing of Information
We may share your information with trusted third parties required to operate the business,
including:
• Payment processors
• Shipping and logistics providers
• Website and hosting platforms
• Analytics and marketing tools
We do not sell, rent, or trade your personal information.
Data Security
We take reasonable steps to protect your information from:
• Unauthorised access
• Loss or misuse
• Alteration or disclosure
However, no system is completely secure, and you acknowledge that providing information
online carries inherent risk.
Cookies & Tracking
Our website may use cookies and similar technologies to:
• Improve functionality and performance
• Analyse website traffic and behaviour
• Support advertising and marketing efforts
You can control or disable cookies through your browser settings.
Marketing Communications
If you opt in, we may send you:
• Product updates
• Promotions
• Brand-related content
You can unsubscribe at any time using the link in any email.
Access & Correction
You may request access to or correction of your personal information by contacting us.
We will take reasonable steps to ensure your information is accurate and up to date.
Third-Party Services
Our website may contain links or integrations with third-party services.
We are not responsible for the privacy practices of those third parties.
Data Retention
We retain personal information only as long as necessary to:
• Fulfil orders
• Comply with legal obligations
• Resolve disputes
• Enforce our policies
Changes to This Policy
We may update this Privacy Policy at any time.
Updates will be posted on this page and take effect immediately upon publication.
Contact
For any privacy-related enquiries,
contact: twilightflame.shop@gmail.com
Final Statement
We are committed to handling your personal information responsibly, securely, and
transparently.